Via de' Cerretani 18R, Florence

The Art of the Ciompi - The Craftsmanship of Florence

The Art of the Ciompi Craftsmanship of Florence

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TERMS OF SALE, RETURNS AND PRIVACY

© 2020 L'Arte de' Ciompi di Susanna Capigatti - L' Arte de' Ciompi - Via de' Cerretani 18r - 50123 - Florence - IT - VAT 06925450485 - rea FI-666720
Tel: +39 339 8910460 - Mail: arteciompi@gmail.com - © L'Arte de' Ciompi 2020

PAYMENTS AND SHIPPING

Buy Italian Handicrafts from Florence simply and safely

PAYMENTS

IT IS POSSIBLE TO PAY WITH ANY CARD ON THE PAYPAL PLATFORM, OR BY BANK TRANSFER.

CARD:

Accepted cards: MASTERCARD, VISA, VISA ELECTRON, POSTPAY, MAESTRO, AMERICANEXPRESS, DISCOVER, AURA, PAYPAL. On the Paypal page you can use your own account or create a new one by entering just an email address, after which you will be able to pay with Cards

PAYPAL:

Payment with PayPal requires an additional cost of 5% of the total purchase. Credit the amount from your Paypal account to the account of L'Arte de' Ciompi: susannacapigatti@gmail.com

BANK TRANSFER:

- ACCOUNT HOLDER: L'Arte de' Ciompi di Susanna Capigatti

- IBAN: IT55P0326802800052208398540

- BANK: Banca Sella

With credit within 5 days from the order. The package will be sent after verification of payment credit.

SECURITY:

Payments are made on a secure http:// connection.

When your order is processed, you will receive a confirmation email with the details of your order: purchased products, total cost, delivery address, and order number.

If an incorrect order is placed, within 1 hour of order confirmation on the E-Commerce page, you can contact us on the Contacts page to request a change to the order.

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Privacy PolicyGeneral ConditionsTerms of Sale

GIFTS FROM AFAR

Due to travel restrictions, it has become difficult to celebrate important events with your loved ones. But now you can celebrate every important occasion even from afar: we will deliver your gift to your home! For every purchase, you can request the free surprise package by specifying it in the notes, and you can enter the address of the person you want to send the gift to, so that the gift will be delivered directly into the recipient's hands. Unfortunately, it is not possible to customize the packages, nor to include cards or write dedications.

SHIPPING COSTS
ITALY AND ABROAD

You can view all the countries covered by the service, the costs and shipping times: on the cart summary page, press the "proceed to purchase" button and, on the next page, select the destination country.

Shipments are made with Bartolini for Italy and Europe (at your choice) and Dhl for the rest of the world.

ITALY: The shipping cost for Italy is €16.50 fixed, regardless of the weight, the size of the package, or the distance in km.

ABROAD: For the rest of the world, the price varies depending on the country of arrival.

SHIPPING TIMES

Every order is tracked on the Bartolini or Dhl website, and at the time of shipment an email is sent to the customer with confirmation of the shipment and with the link to track the package. The package will be sent within 7 days from the time of payment, to which you must addd the shipping days:

- For shipments in Italy, shipping times are between 1 and 5 working days from the time the package is sent.

- For shipments to the rest of the world, times vary depending on the destination country. Indicatively, barring difficulties and company variations, for Austria, Belgium, and France the shipping time is 3-5 working days from the time the package is sent, for the USA it is 5-7, for Japan it is 5-7, for Australia it is 7-10 days.

Example: for a shipment to France, the maximum waiting time is 12 days (7 to prepare the product and the package, and 5 for it to arrive at its destination)

CHRISTMAS DELIVERY NOTICE

Throughout the month of December, due to courier delays, we cannot guarantee deliveries "for Christmas" (i.e. by December 24th).

RETURN POLICY

If you are a private individual you can exercise the right of withdrawal within 14 calendar days from delivery.

The product must be returned to our headquarters in the same condition in which it was delivered to you, intact, unused and undamaged.
Return shipping costs are the responsibility of the buyer.

In any case write us an email at susannacapigatti@gmail.com or certified email capigattisusanna@pec.it

In compliance with Italian, European and International regulations on transparency, below are links for further information regarding:

Terms of Sale, General and Returns
Terms of Sale - General Terms- Privacy Policy

*note: The texts are in Italian and English on the same link